Thinking Sound for Voice Agents

When a voice agent needs a moment to process a complex question or look something up, silence feels awkward — callers wonder if the line dropped. Thinking sounds fix that.

What it does

Between the end of the caller's sentence and the start of the agent's reply, a subtle, human-like "thinking" sound plays — a soft hum, a gentle breath, a light keyboard tap. Just enough to signal "I'm here, working on it" without being distracting.

Especially important for larger agents

Bigger, smarter agents with deep knowledge bases and lots of tools naturally take a little longer to respond on hard questions. The thinking sound makes that pause feel natural instead of awkward — the same way a human specialist pauses to think before answering a complex question.

Select from the preset library

Choose from a curated set of thinking sound options in your agent's background audio settings. Pick one that matches your brand voice — subtle for professional agents, warmer for conversational ones, or turn it off entirely.

Configure per agent

Each of your agents can have a different thinking sound, or none at all. Find it under agent settings → background audio.