Google Reviews, Powered by AI
Sentiment analysis, automated replies, customer matching, and review request campaigns. Turn every Google review into a growth opportunity.
Official Google Business Profile API · No code required
Connect in One Click
Login with your Google account, select your locations, and AI starts working immediately.
Connect Google Business
Login with your Google account and select your business locations. One click, fully secure.
Set Your Preferences
Configure auto-reply rules, sentiment alerts, and review request triggers. Point-and-click setup.
No Code Required
Zero technical setup. No API keys, no webhooks, no developer accounts needed.
Google Verified
Official Google Business API integration. Your account stays safe and compliant.
Sentiment Analysis on Every Review
AI reads every review the moment it's posted — classifying sentiment, extracting topics, and alerting your team.
Positive Sentiment Detection
AI identifies happy customers instantly. Flag promoters, surface praise, and amplify positive experiences across your team.
Negative Sentiment Alerts
Get instant alerts on negative reviews. AI flags issues by severity so your team can prioritize damage control.
Neutral & Mixed Analysis
Catch the subtle reviews that aren't clearly positive or negative. AI reads between the lines to surface hidden concerns.
Sentiment Trends
Track how customer sentiment changes over time. Spot patterns, measure the impact of changes, and prove ROI.
Topic Extraction
AI categorizes reviews by topic — service quality, wait times, pricing, staff, location. Know exactly what to improve.
Escalation Rules
Automatically escalate 1-star reviews or specific keywords to managers. Never let a critical review go unnoticed.
Review Replies on Autopilot
Every review gets a thoughtful, personalized reply — not a template. AI addresses specific points and matches the right tone.
AI Review Replies
AI crafts personalized, professional replies to every review. Addresses specific points the reviewer mentioned — not generic templates.
Instant Response
Reply within minutes of a new review. Speed signals that you care — and Google's algorithm rewards active businesses.
Tone Matching
AI matches the reply tone to the review — empathetic for complaints, grateful for praise, helpful for questions.
Approval Workflow
Review AI-generated replies before they go live, or let them publish automatically. Your choice per rating level.
Brand Voice
AI learns your brand's tone and personality. Every reply sounds like your best team member wrote it.
Multi-Location Support
Manage reviews across all your Google Business locations from one dashboard. Consistent voice, local context.
Match Reviewers to Your Customers
AI connects Google reviewers to your existing customer records — giving you full context for every review.
Customer Matching
AI matches Google reviewers to your existing customer records. See their full history — purchases, conversations, support tickets.
Name & Phone Matching
Fuzzy matching on names, phone numbers, and email addresses. Even partial matches get surfaced for manual confirmation.
CRM Sync
Matched reviews automatically link to the customer profile in your CRM. Full context for follow-ups and resolution.
Reviewer Profiles
Build profiles of repeat reviewers. Track sentiment over time and identify your most vocal advocates and critics.
Automate Review Requests & Follow-Ups
Proactively grow your review count. AI sends requests at the right time, to the right customers, on the right channel.
Auto Review Requests
Automatically send review requests to customers after a purchase, service, or interaction. Timed for maximum response rate.
Smart Timing
AI determines the optimal time to ask for a review based on the customer's timezone, interaction type, and engagement history.
Happy Customer Targeting
Prioritize review requests to customers with positive interactions. Pre-qualify sentiment before asking for a public review.
Follow-Up Sequences
Gentle reminders for customers who haven't left a review yet. Multi-step sequences with smart dropout detection.
Multi-Channel Requests
Send review requests via WhatsApp, SMS, or email — whichever channel the customer prefers.
Negative Review Recovery
When AI detects a negative review from a known customer, trigger a private follow-up to resolve the issue before it escalates.
Official Google Business API
Fedna AI connects directly through Google's official Business Profile API. Secure, compliant, and built to Google's standards.
Official Google API
Direct access to Google Business Profile API with no intermediaries.
Account Safety
Google-verified integration that keeps your business profile secure.
Dedicated Support
Priority support for review management and integration issues.
Policy Compliant
Full adherence to Google's review policies and business guidelines.
Ready to Automate Google Reviews?
Join businesses turning reviews into revenue — with AI handling every reply, request, and follow-up.