AI Memory

Every conversation your AI agent has now builds lasting memory. Customer preferences, past decisions, important details — all automatically remembered and recalled in future interactions.

Two scopes of memory

Customer Memory

The AI remembers details about each customer across all their conversations. If a customer mentioned they prefer morning deliveries, or that they're expanding to three new cities, or that their budget is under 5 lakhs — the agent recalls this the next time they reach out.

• Works across all channels — something said on a call shows up when they message on WhatsApp
• Viewable and deletable from the customer's profile page
• Keeps itself updated — outdated information is replaced, not duplicated

Co-Pilot Memory

The internal AI Co-Pilot learns about each team member's preferences and working style. It remembers how you like reports formatted, which customers you're focused on, and context from your previous conversations.

Always up to date

After each conversation, the AI identifies new information worth remembering. It compares against what it already knows and only stores what's genuinely new or different. No duplicates, no stale facts.

Memory on voice calls

Returning callers get a different experience. The agent already knows their history — no "can you remind me of your account number" when they called about it last week.

Full control

View and manage all stored memories from the customer's profile page or your account settings. Delete anything the AI has remembered at any time.