AI Whisper Briefing

When an inbound call reaches a human team member, the AI generates a whisper briefing that plays before the call connects. Your team member hears a concise summary of who's calling and what they need — then presses 1 to accept.

How it works

1. Customer calls your business number
2. The call routes to a human team member (either directly or after AI transfer)
3. Before connecting, the team member hears a whisper: "Incoming call from Rajesh Kumar. He enquired about bulk pricing for packaging machines yesterday on WhatsApp. He's qualified and interested in 500+ units."
4. Team member presses 1 to accept the call
5. The customer is connected — and your team member is already prepared

The customer hears ringing during this brief moment. They have no idea the briefing happened.

What the briefing includes

• Customer name and key details
• Recent conversation summary across all channels
• Why they're likely calling (based on recent activity)
• AI qualification status and any relevant notes

Works with WhatsApp calls too

Voice calls initiated through WhatsApp follow the same flow. Whether the call comes through a virtual number or WhatsApp, your team gets the briefing.

The impact

"Can I get your name and account number?" is the fastest way to tell a customer you don't know who they are. Whisper briefings eliminate that — your team sounds prepared from the first word.