Google Business Profile Integration

Your Google Business Profile is now a connected channel. AI agents can respond to customer reviews and messages — keeping your Google presence active without manual effort.

What it does

When customers leave reviews or send messages through your Google Business listing, your AI agent handles the response. Positive reviews get a thoughtful thank-you. Questions get answered. Negative feedback gets a professional, empathetic reply.

All interactions flow into your unified inbox alongside WhatsApp, Instagram, and other channels.

Why it matters

Google Business Profile is often the first touchpoint — someone searches for your business, sees your listing, reads reviews, and decides whether to reach out. Fast, helpful responses to reviews signal that you're active and attentive.

Most businesses let reviews pile up without responses. With AI handling this automatically, every review gets acknowledged promptly.

Getting started

Connect your Google account in Settings → Integrations and assign an AI agent to the Google Business channel.