Smart Follow-ups & Response Intelligence

Two features that make your AI agents significantly smarter about when to speak and when to stay quiet.

Ping Again — automated follow-ups

When a customer goes silent after an AI message, the agent sends a follow-up after a configurable delay. A gentle nudge that brings dead conversations back to life.

• Configurable timing — set how long to wait before following up (hours or days)
• Contextual messages — the follow-up references the previous conversation and gives the customer a reason to respond. Not a generic "are you still there?"
• Per-channel settings — different follow-up timing for WhatsApp vs. web
• Respectful — one follow-up only. No spam.

This recovers a meaningful percentage of conversations that would otherwise go cold. Your best salespeople already do this manually. Now it happens for every conversation.

Smart Response Suppression

Not every message needs a reply. When a customer sends "ok" or "thanks" at the end of a resolved conversation, a good agent knows to leave it alone. Your AI now has this same judgment.

• Context-aware — "ok" after a question is different from "ok" after a confirmation
• Works automatically — no configuration needed, active across all channels
• Human override — if the agent stays quiet when it shouldn't, take over and reply manually

Together, these two features mean your AI chases leads that go quiet and respects customers who are done talking — the same judgment calls your best team members make, applied to every conversation at scale.