All updates
New Feature

Team Chat

22 January 2026·1 min read

Your team can now communicate directly inside Fedna AI — no need to switch to Slack, WhatsApp groups, or email for internal coordination.

Channels

Create public or private channels for different teams, projects, or topics. Sales discussions in one channel. Support escalations in another. Product updates in a third.

Direct Messages

Send private messages to any team member. Quick questions, handoff notes, or sharing customer context — all within the platform.

File sharing

Upload and share files directly in channels and DMs. Documents, screenshots, spreadsheets — stored securely and accessible to channel members.

Reactions

React to messages with emojis. Acknowledge updates, vote on decisions, or just add a thumbs up — without cluttering the conversation with "noted" and "thanks."

Real-time

Messages appear instantly. Unread badges show on the sidebar so you know which channels and DMs need attention. No manual refresh needed.

@Mentions

Tag team members to get their attention. Mention the AI Co-Pilot to get instant answers about customers, tasks, or business data without leaving the conversation.

Try Fedna AI

Fedna AI helps businesses automate customer conversations across WhatsApp, phone, web, and Instagram. See how it works or start for free.