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New Feature

Web Chat Widget

31 January 2026·2 min read

Add an AI-powered chat widget to your website with a single script tag. Visitors can ask questions, get instant answers, and become leads — without you lifting a finger.

How it works

Embed the widget on your website. When a visitor clicks it, they verify their phone number with an OTP. Once verified, they're chatting with your AI agent — which has access to your knowledge base, product information, and whatever skills you've configured.

OTP authentication

Visitors verify with their phone number before chatting. This means every widget conversation is tied to a real contact in your CRM. No anonymous chats — every lead is identifiable and followable.

Synced to your inbox

Widget conversations appear in your inbox alongside WhatsApp, phone, and Instagram. If a customer chats on your website today and messages on WhatsApp tomorrow, it's all in one conversation thread.

Multi-widget support

Run different widgets on different pages or websites, each connected to a different AI agent. Your product page gets a sales-focused agent. Your support page gets a troubleshooting agent.

No framework dependencies

The widget is built in vanilla JavaScript — it works on any website regardless of your tech stack. WordPress, Shopify, custom HTML, React — just paste the script tag.

Try Fedna AI

Fedna AI helps businesses automate customer conversations across WhatsApp, phone, web, and Instagram. See how it works or start for free.