WhatsApp Business Integration
WhatsApp is now a fully integrated channel. Connect your WhatsApp Business account and let AI agents handle customer conversations — or manage them manually from the inbox.
What's included
AI-powered conversations
Your AI agent responds to incoming WhatsApp messages automatically. It reads the customer's message, checks your knowledge base, and crafts a contextual reply. Handles enquiries, qualifies leads, answers FAQs, and escalates when needed.
Message templates
Create and manage WhatsApp message templates directly from the platform. Use templates for outbound messages, follow-ups, and campaign communications — all within Meta's approved template system.
Real-time sync
Messages appear in your inbox instantly. When a customer sends a WhatsApp message, it shows up in real-time — no polling delays.
Unified inbox
WhatsApp conversations sit alongside web chats, phone calls, and other channels in one inbox. Your team sees the full customer picture regardless of which channel they used.
Human takeover
Switch any conversation from AI to human control with one click. The AI steps back and your team member takes over — then hands back to AI when done.
Getting started
Connect your WhatsApp Business account in Settings → Integrations and assign an AI agent to the channel.
Try Fedna AI
Fedna AI helps businesses automate customer conversations across WhatsApp, phone, web, and Instagram. See how it works or start for free.