Agent-to-Agent Transfer

One agent can't do everything well. Your sales agent shouldn't be debugging technical issues. Your general-purpose agent shouldn't be walking a qualified lead through pricing. Agent-to-Agent Transfer lets a conversation move between specialised AI agents without losing context.

How it works

Any AI agent can now hand off a conversation to another AI agent in your organisation. The receiving agent picks up with full context — who the customer is, what they've already said, what's been decided — and carries on in its own style and skill set.

Why specialise

Instead of trying to cram every instruction, tool, and tone of voice into a single mega-agent, you can build small, focused agents:

• A greeter that triages and routes
• A qualifier that runs discovery questions
• A sales specialist with pricing and product knowledge
• A support specialist with access to internal systems

Each one stays sharp at its job. Transfers happen transparently to the customer.

No dropped context

The handoff preserves conversation history, customer profile, and any session state. The customer never has to repeat themselves.

Configure in agent settings

Set up transfer rules and target agents in each agent's configuration. Your agents decide when to transfer based on the instructions you give them.