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New Feature

AI Co-Pilot

28 January 2026·1 min read

Every team now has an AI Co-Pilot — an internal AI assistant that knows your customers, conversations, tasks, and business data.

What it can do

  • Answer questions — "How many new leads came in this week?" "What's the status of the Sharma deal?"
  • Analyse conversations — "Summarise my last 5 conversations with Priya" "What are the common complaints this month?"
  • Search your data — "Find all qualified leads from WhatsApp" "Show me overdue tasks assigned to Raj"
  • Generate content — Draft messages, create reports, write follow-up templates

Built-in business tools

The Co-Pilot has access to 12 read-only tools that query your organisation's data directly — people, conversations, tasks, call logs, team members, and more. It reads your real data, not a cached summary.

Works in Team Chat

Mention @AI Co-Pilot in any team chat channel or DM and it responds in context. Your team can interact with the AI collaboratively — ask follow-up questions, refine answers, and share insights.

Knowledge-aware

The Co-Pilot can search your uploaded documents and knowledge bases. Combine business data with domain knowledge for comprehensive answers.

Try Fedna AI

Fedna AI helps businesses automate customer conversations across WhatsApp, phone, web, and Instagram. See how it works or start for free.