All updates
New Feature

WhatsApp Campaigns

19 February 2026·1 min read

Send targeted WhatsApp messages to groups of customers — with approved templates, smart targeting, and built-in compliance.

What you get

Contact groups

Create segments of customers using advanced filters — by status, label, source, last activity, or any combination. Review the contact list before sending and manually include or exclude specific people.

Template builder

Build WhatsApp message templates with a visual editor. Add variables that get filled with each customer's data (name, order number, etc.). See a real-time preview with example values before submitting for approval.

AI content generation

Describe what you want to say and the AI drafts the template content for you. Edit and refine before sending.

Send and track

  • Send test — preview the campaign in your own WhatsApp before going live
  • Opt-out enforcement — customers who've opted out are automatically excluded
  • Retry failed — retry delivery for messages that failed on the first attempt
  • Smart retargeting — create follow-up campaigns targeting people who didn't respond to a previous one

Campaign management

View all campaigns with their status — draft, scheduled, sending, completed. Edit drafts, duplicate successful campaigns, and track delivery metrics.

Try Fedna AI

Fedna AI helps businesses automate customer conversations across WhatsApp, phone, web, and Instagram. See how it works or start for free.