WhatsApp Campaigns
Send targeted WhatsApp messages to groups of customers — with approved templates, smart targeting, and built-in compliance.
What you get
Contact groups
Create segments of customers using advanced filters — by status, label, source, last activity, or any combination. Review the contact list before sending and manually include or exclude specific people.
Template builder
Build WhatsApp message templates with a visual editor. Add variables that get filled with each customer's data (name, order number, etc.). See a real-time preview with example values before submitting for approval.
AI content generation
Describe what you want to say and the AI drafts the template content for you. Edit and refine before sending.
Send and track
- Send test — preview the campaign in your own WhatsApp before going live
- Opt-out enforcement — customers who've opted out are automatically excluded
- Retry failed — retry delivery for messages that failed on the first attempt
- Smart retargeting — create follow-up campaigns targeting people who didn't respond to a previous one
Campaign management
View all campaigns with their status — draft, scheduled, sending, completed. Edit drafts, duplicate successful campaigns, and track delivery metrics.
Try Fedna AI
Fedna AI helps businesses automate customer conversations across WhatsApp, phone, web, and Instagram. See how it works or start for free.